招聘天津Desktop/Deskside support engineer(15~20万)

陈桃芳

如果意向请发简历到:john1418@126.com or
henry.chen@weastpower.com
应聘标题:姓名+应聘职位+学历+毕业院校+毕业时间
详细情况请加我MSN:john1418@126.com 注明应聘以及职位

1. Desk Side Service(Tianjin)
· Strong, demonstrated experience and knowledge working with Windows XP/7, workstation/laptop hardware repair, IP networking, Tier 3 level troubleshooting in fast-paced mission critical environments

· Experience with large-scale desktop rapid deployments, software rollouts and upgrades

· Demonstrated experience troubleshooting MS Office including Outlook, OWA, Blackberries, and wireless technologies

· Must have thorough understanding of Windows domain structure, Active Directory, Ghost, Terminal Services, remote control support, NTFS and file level permissions.

· LINUX/UNIX troubleshooting skills.

· Basic knowledge of MAC OS.

· Thorough understanding of VPN.

· Imaging/Re-imaging of workstations and laptops.

· Exceptional customer service and communication skills to convey competence and concern to end users

· Ability to effectively multitask and to perform with a sense of urgency for rapid issue resolution

· Effective troubleshooting and problem solving skills

· Performs installation, configuration, and upgrade of computer hardware and software

· Documents processes and monitors systems

· Applies advanced diagnostic techniques to identify problems, investigate causes, and recommend and implement solutions

· Follow up with clients to ensure client satisfaction

2.Desktop service (Tianjin)
Should have 1-2yrs of Desk side support experience on a similar position like we need.



Few Skills/Technologies



· Desk Side Support experience

· Familiar with tasks like imaging/installations/Conference room setup

· Experience in Vendor coordination/Inventory Management

· Known to Routers/switches/Networking

· Win7/XP/MAC OS

· Remote Desktop Tools – Connected/Dame ware/Remote Assistance etc.

· ITIL tools – Remedy/Service Now

· Certifications preferred – A+, MCP, MCSE

· Exposure to Blackberry/iPhone support

· Hands on experience on troubleshooting Desktop/Laptop/Printers

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